Refund policy

⚠️ SCAM ALERT & SECURITY WARNING

Your security is our priority. Please be aware of potential scams:

• Official Channels: All official communication regarding your delivery will come strictly from email addresses ending in @helloasia.co.za or from our official store contact numbers found here.
• Payments: All transactions are processed exclusively through our official website.
• Stay Safe: Our staff and courier partners will never ask you to share credit card information over the phone/email, nor will they ask you to make payments on any website other than ours.

We handle return and refund requests on a case-by-case basis. This means that if you encounter any issues with your purchase, we encourage you to contact us directly. Our dedicated support team will work closely with you to assess the situation and find the best possible solution.

Please note the following key points regarding our return and refund policy:

• Customer Responsibility for Shipping Fees: For returns not related to quality issues, the customer is responsible for covering the shipping fees.
• Partial Refunds: Some cards are not compatible with partial refunds through our payment gateway. In such cases, we will issue the partial refund as shop credits, which can be applied to future purchases.

We understand that circumstances can vary, and each return request may be unique. Our commitment is to ensure that you are satisfied with your shopping experience. Whether it's a defective product, an incorrect item, or any other issue, we will do our best to assist you.